Terms & Conditions

Acceptance of these terms

By creating an account, booking through the apps, listing a spa or using this website, you agree to these terms. If you do not agree with them, please do not use the platform.

The platform is operated by KAYLA MAYOTECH LLP. “We” and “us” mean that entity; “you” means the person using the apps or the site.

What Book My Spa is

Book My Spa is a booking platform. We connect guests with independent spas and give those spas the tools to publish their services and manage their bookings.

We do not provide spa treatments. Each spa is an independent business responsible for its own premises, staff, hygiene, licensing, pricing and the treatments it performs. Your appointment is with the spa, not with us.

Your account

• You sign in with your phone number and a one-time code. Keep access to that number secure — anyone who can receive your codes can reach your account.
• You must be 18 or over to hold an account, and the details you provide must be accurate.
• One account per person. Do not sign in on somebody else's behalf without their knowledge.
• You may delete your account from inside the app at any time. See the account deletion page.

Bookings

• A booking starts as a request. Choosing a time reserves that seat for a short window while you review the details, and confirming sends the request to the spa. It is not an appointment until the spa accepts it.
• A spa may decline. If it does, or if nobody answers before the hold expires, your seat is released and you are told. Nothing is owed by either side.
• Availability comes from the spa. Hours, slots and seat counts are set by the spa in its own app. We show what they publish; we do not guarantee it is free of mistakes on their part.
• Turn up on time. A spa may not be able to hold a slot for a guest who is late, and may treat a no-show according to its own policy.

Cancellations and changes

• You can cancel a booking in the app; the seat is released immediately and the booking records that you cancelled it.
• You can reschedule to another slot. The new slot is held before the old one is given up, so you never lose both.
• A spa can also cancel a booking from its side, and the booking records that too.
• Any cancellation fee, deposit or no-show policy is the spa's own, applied at the spa. We do not take payment and do not apply charges of our own.

Prices and payment

• Prices shown in the app are set by the spa and are displayed in Indian rupees (₹).
• Payment is made at the spa. Neither app processes payments or stores payment details. What you see before booking is the spa's price for that treatment, and any discount they have applied.
• A spa may record how a visit was paid for as part of its own records. Add-ons agreed at the counter are settled directly with the spa.

Reviews and reports

• You can review a spa after a visit it has marked complete. Reviews show the name on your profile, or “Anonymous” if you have not set one.
• Reviews must describe your own experience. Do not post anything false, abusive, defamatory, or written on someone else's behalf.
• You can report a spa from its page. Reports are read by the team that handles complaints, and reporting a spa also hides it from your home screen.
• We may remove a review or act on a listing where content breaches these terms.

Terms for spa partners

If you list a spa on the platform, you additionally agree that:

• you are authorised to represent the business, and the details you publish — services, prices, hours, photos, location — are accurate and yours to publish;
• the verification documents you provide are genuine, and your business holds the licences and registrations required where it operates;
• you will honour bookings you accept, and answer or decline requests promptly, because a guest's seat is held only briefly;
• you are responsible for your staff's conduct, and for the roles and access you grant them in the partner app;
• you will keep your published hours, slots and availability current, and mark holidays rather than leaving bookable slots you cannot serve;
• you handle guests' personal details only for the purpose of serving their booking, and in line with applicable data protection law;
• your listing may be reviewed before publication, and changes to it may also be reviewed before guests see them.

Prohibited use

You must not:

• make bookings you do not intend to keep, or book to block availability;
• impersonate anybody, or create accounts using someone else's number;
• post false reviews, or submit reports you know to be untrue;
• list a business you are not entitled to represent, or provide false verification documents;
• use the platform to advertise or arrange anything unlawful, or any service other than the legitimate spa and wellness treatments the platform is for;
• attempt to breach, probe or work around the platform's security, scrape it, or interfere with its normal operation;
• upload malware, or content you do not have the right to upload.

Intellectual property

The apps, this website, and their design, code, text and branding belong to us or our licensors. You may use them as intended, and not copy, redistribute, decompile or build a competing service from them.

Content you upload stays yours. By uploading it, you give us the licence we need to display and store it for the purpose it was submitted for — a spa's photos on its listing, a review on the spa's page, a profile photo on your bookings.

Third-party services

The apps rely on third parties — hosting and database services, the provider that delivers your one-time sign-in code, and mapping services used for spa locations and directions. Their availability and their terms are outside our control, and a link or map we surface is not an endorsement of that provider.

Service availability

We aim to keep the platform available but do not guarantee uninterrupted service. Features may change, and parts of the platform may be unavailable during maintenance, outages of the services we depend on, or on a device or operating system we do not yet support.

Disclaimer

The platform is provided “as is”. We do not warrant that listings are free of error, that a spa will accept a request, or that a treatment will meet your expectations.

Spa treatments carry their own considerations. Tell the spa about any medical condition, allergy or pregnancy before a treatment, and take professional medical advice where relevant. We are not a medical service and nothing in the apps is medical advice.

Limitation of liability

To the extent permitted by law, we are not liable for the acts or omissions of a spa, for the quality or outcome of any treatment, or for indirect or consequential loss arising from your use of the platform.

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

Suspension and termination

You may stop using the platform at any time and delete your account in the app. We may suspend or remove an account or a listing that breaches these terms, that is used fraudulently, or where a spa cannot be verified.

If we block an account, the app says so plainly the next time you sign in — including the reason and the date it happened — rather than simply failing to open. You can still sign out from that screen, and you can contact us at the support address if you believe the block is a mistake.

Changes to these terms

We may update these terms as the platform develops. The “last updated” date at the top will change, and continuing to use the platform after an update means you accept the revised terms.

Governing law

These terms are governed by the laws of India, and the courts of Kozhikode, Kerala have jurisdiction over any dispute arising out of them or out of your use of the platform.

Contact

• Support: contact@bookmyspaapp.in
• Partnerships: contact@bookmyspaapp.in
• Post: KAYLA MAYOTECH LLP, Suite 10, Kanshub, Wandoor, Malappuram, Kerala 679328, India