Support
Trouble with a booking, an account, or something in the app not behaving. Include your booking reference if you have one — it is on the booking screen.
contact@bookmyspaapp.inContact
Talk to us
Three addresses, so your message lands with the people who can actually answer it.
List your spa
Want your spa on the platform, or have questions about getting verified and listed before you register? This is the address.
contact@bookmyspaapp.inPrivacy and data
Access, correction or deletion requests, and anything else about how your data is handled. Account deletion can also be done in the app.
contact@bookmyspaapp.inRegistered address
KAYLA MAYOTECH LLPSuite 10, Kanshub, Wandoor
Malappuram, Kerala 679328
India
The registered office, and the address for anything posted to us.
Head office
KAYLA MAYOTECH LLPHilite Business Park, 5th Floor, Room No 2515
Calicut, Kerala 673014
India
Where the team works.
Phone
Email reaches us with a written record of the problem, so it is the better route for anything about a specific booking.
Where we operate
India
Prices are shown in rupees (₹) and sign-in uses Indian mobile numbers.
Before you write
Quick answers
Four things support gets asked most, each answerable inside the app.
How do I cancel or change a booking?
Open the booking from the Bookings tab in the app. Cancel releases your seat immediately; reschedule holds the new slot before giving up the old one.
My booking has not been confirmed yet.
A booking stays “Requested” until the spa answers it, and your seat is held for six minutes. If nobody answers in that window the request lapses and the seat is released — you are told either way, and nothing is charged.
How do I report a problem with a spa?
On the spa’s page, use the overflow menu and choose “Report this spa”. Pick a reason, describe what happened, add a contact number and a photo if it helps. Reporting a spa also hides it from your home screen.
How do I delete my account?
Profile → Delete Account, inside the app. The dialog spells out exactly what is removed before you confirm. See the account deletion page for the full detail.