Your data

Delete your account

You can delete your Book My Spa account yourself, from inside the app, without emailing anybody. Here is exactly where the option is, what it removes, and what stays behind.

Last updated: 20 August 2026

Deleting your account is permanent and cannot be undone. Read “What is kept, and why” before you confirm.

Delete it yourself, in the app

The customer app has account deletion built in. It takes four taps and no approval from us.

  • Open the Book My Spa app and go to the Profile tab.
  • Scroll to the bottom of the menu and tap Delete Account.
  • Read the confirmation dialog — it lists exactly what will be removed.
  • Tap Delete to confirm.

Your account is deleted immediately and you are returned to the login screen. There is no cooling-off period and no way to undo it.

What is deleted

Confirming removes, straight away:

  • Your account record — the phone number the account is keyed on, your name, email address, date of birth and gender.
  • Your profile photo, deleted from file storage.
  • Your notification preferences and your push notification token, so we can no longer send anything to your device.
  • Your sign-in session, including the phone number saved locally on your device.

Once the account record is gone, nothing can be looked up against your phone number. Signing in with the same number afterwards creates a brand new, empty account.

What is kept, and why

Some records are not part of your account alone — they are also the spa's records of a transaction between the two of you. These are not deleted:

  • Bookings you made. A completed or cancelled booking is part of the spa's own business records, which a business is required to keep. The booking carries the name and number you gave at the time.
  • Reviews you posted. A review is public and counts towards the spa's rating; removing it would misrepresent that spa to other guests. If you want a specific review taken down, ask us.
  • Reports you filed. Complaints about a spa are kept while they are being handled, and afterwards where there is a reason to.
  • Backups and logs may retain copies for a short period before they expire on their normal schedule.

If you want any of the above removed as well — a particular review, or your details on a past booking — say so in an email and we will handle it separately, subject to what the law and the spa's own record-keeping obligations allow.

Partners and staff

The partner app does not currently have an in-app delete option, so spa owners, receptionists and therapists should request deletion by email (below).

Two things are worth knowing before you ask. Staff can already ask to be removed from an individual shop from within the app, which ends your access to that shop without touching your account. And if you are the owner of a listed spa, deleting your account affects the spa's listing and its staff — so hand the shop over to another owner first, using the ownership transfer in the app, or tell us to unlist the spa along with your account.

Requesting deletion by email

If you cannot access the app, or you are a partner or staff member, write to contact@bookmyspaapp.in from an address you can be reached on, and include:

  • the phone number your account uses — it is what identifies the account;
  • which app the account is on — Book My Spa (customer) or Book my SPA Partner;
  • the subject line “Account deletion request”;
  • anything extra you want removed, such as a specific review.

We may ask you to confirm you control that phone number before acting, so that nobody else can have your account deleted.

How long it takes

  • In the app: immediate.
  • By email: we aim to act within 30 days of verifying the request, and usually sooner.
  • Backups: residual copies expire on their normal retention schedule after that.

After deletion

  • You will stop receiving notifications from us.
  • Any booking still in the future is no longer yours to manage in the app — cancel it before you delete your account, or contact the spa directly.
  • You can sign up again with the same phone number at any time, but nothing from the old account comes back: it starts empty.

Need help

See also the Privacy Policy for what we collect and how long we keep it.